Shipping Policy

Rocky Mountain Tent Co. Shipping Policy

Thank you for choosing Rocky Mountain Tent Co. as your trusted provider of rooftop tents, overlanding gear, and outdoor adventure equipment. We are committed to delivering exceptional service and ensuring your products arrive safely and efficiently. This Shipping Policy outlines our shipping procedures and terms, including free residential shipping, tailgate delivery service, appointment scheduling, and damage inspection requirements.

1. Free Residential Shipping:

We are pleased to offer free residential shipping to our customers on qualifying orders. This service allows your shipment to be delivered directly to your residential address at no additional charge. Please ensure all shipping information is accurate and complete to avoid delays or delivery complications.

2. Tailgate Service:

For added convenience, all eligible shipments include tailgate service. The freight carrier should assist with unloading your shipment from the truck using a hydraulic tailgate system. This service is intended to help simplify the unloading process and ensure your products are handled safely upon delivery.

3. Appointment Scheduling:

To help ensure a smooth delivery experience, appointment scheduling is included with all freight shipments. Once your order is ready for delivery, the carrier will contact you directly to arrange a convenient delivery appointment. This allows you to select a date and time that works best for you within the carrier’s operating hours. Please ensure someone is available during the scheduled delivery window to receive the shipment. If changes or rescheduling are required, please contact the carrier as soon as possible.

4. Damage Inspection:

At Rocky Mountain Tent Co., we take great care in packaging and coordinating shipments with our freight partners. However, damage during transit can occasionally occur. Upon delivery, we strongly encourage you to thoroughly inspect your shipment for any visible damage or signs of mishandling before signing for the delivery.

If any damage is noticed, please make detailed notes on the delivery receipt or bill of lading (BOL), clearly describing the issue.

In the event of damage, please follow the steps below:

a) NOTE ANY AND ALL DAMAGES ON THE BILL OF LADING. Failure to complete this step may result in the carrier denying the damage claim. Please take clear photographs of any damaged packaging and affected products.

b) Report the damage to our customer support team within 24 hours of delivery at: info@rockymountaintents.ca

c) Provide all required documentation, including:

  • Photos of the damage
  • Photos of the packaging
  • A detailed description of the issue
  • A copy or photo of the signed bill of lading noting the damage

Our customer service team will assist you throughout the claims process and work toward a satisfactory resolution. Please note that failure to report damage within 24 hours of delivery may limit our ability to assist with freight claims.

Please note that this shipping policy may be updated or modified at any time without prior notice. We encourage customers to review this policy periodically for any changes.

If you have any questions or require assistance regarding our shipping procedures, please contact our customer service team. We are committed to ensuring your experience with Rocky Mountain Tent Co. is smooth and hassle-free.

Thank you for choosing Rocky Mountain Tent Co. and for any other questions about shipping please contact us at info@rockymountaintents.ca